FAQ
Frequent Questions
Returns & Exchanges
What is our return policy?
Kolibri accepts unworn clothing and bathing suits bought from livekolibri.com in new conditions with tags attached within 30 days of purchase for a full refund. Once we receive and approve your returned items, your refund will go directly back to the original form of payment. We apologize for the inconvenience, but we do not offer store credit at this time. Please note all items marked final sale are not eligible for a refund.
How do I start my return
Simply submit your return request to hello@livekolibri.com and you will receive a shipping label via email.The cost of the label will be deducted from your refund. Please, use that label to send your items back to us. Once your items are inspected, you will receive a refund notification within 5-10 business days.
What if I lose the original packaging the order came in?
That is totally fine! If the item is in proper condition with tags attached, you can use any packaging to send your items back.
Can I exchange an item?
Yes, please email hello@livekolibri.com regarding what specific items you would like exchanged.
You have 30 days from the purchase date to exchange items in new condition with tags attached. We currently only offer exchanges for a different size of the exact same item. If you prefer to exchange for a different item or color, please return it and place a new order. All items marked final sale are not eligible for exchange.
You have 30 days from the purchase date to exchange items in new condition with tags attached. We currently only offer exchanges for a different size of the exact same item. If you prefer to exchange for a different item or color, please return it and place a new order. All items marked final sale are not eligible for exchange.
How soon can I expect my refund?
You can expect to get a full refund within 5-10 days of delivery to your original form of payment. Once you receive your refund notification via email, please allow an additional 5 - 10 days for your bank provider to post the amount to your account.
If I purchased Live Kolibri at a retail store, can I return or exchange online?
Unfortunately, the return or exchange will need to be handled directly with the place of original purchase as they have access to all your payment and order information and will abide by their specific return policy.
Orders & Shipping
How long will it take for my order to arrive?
Your order can take as little as 1 business day and no longer than 9 business days. Please allow up to 1 - 2 business days for processing. We do not offer expedited shipments at this time, thank you for understanding.
When will my order ship?
Our shipping department is open Monday to Friday 9 a.m. - 5 p.m. Orders placed after 12 p.m. are processed the following business day. Orders will not be processed on the weekend. Please allow up to 1 - 2 business days to fully process your order.
How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Further, you may visit the shipping carriers website and enter the tracking number to see the updated shipping status. Please note that all non-contiguous and ground shipments are not guaranteed. Delivery dates are based on average transit time.
Where is my order dispatched from?
Even though we ship nationwide, we deliver from our fulfillment center located in the United States.
Can I change or cancel an order once it has been placed?
We are only able to make limited changes to an order after being placed. It may not be possible to change any details of your order including address, size color or quantity. Please contact hello@livekolibri.com as soon as possible to make a change.
Products & Sizing
Size Guide
If you have specific questions regarding style measurements, you can always reach out to our clothing experts at hello@livekolibri.com. Please include waist and hip measurements with any additional necessary information and we will help you to the best of our abilities.
How do I care for my Kolibri products?
Kolibri clothing is made from the highest quality fabrics. Our recycled fabric is made from black repreve 4Way stretch microfiber, created from plastic bottles. Our shirts are anti-microbial, wicking and UV protection fabrics. To keep your Kolibri pieces in their best shape please follow our care instructions:
- Hang dry in the shade.
- Do not tumble dry, dry clean, iron or use bleach.
- Hand wash with mild detergent in cold water only.
- Do not leave rolled up wet.
- Certain tanning oils or sunscreens can stain or damage your clothing pieces.
- Avoid contact with rough surfaces as it can cause pulling of the fabric.
- Live Kolibri does not accept worn or washed clothing pieces.
- Hang dry in the shade.
- Do not tumble dry, dry clean, iron or use bleach.
- Hand wash with mild detergent in cold water only.
- Do not leave rolled up wet.
- Certain tanning oils or sunscreens can stain or damage your clothing pieces.
- Avoid contact with rough surfaces as it can cause pulling of the fabric.
- Live Kolibri does not accept worn or washed clothing pieces.
What are Kolibri pieces made of?
We pride ourselves in knowing where our fabric comes from - all swimwear should be sustainable. The majority of our pieces are made from repreve microfibre made from recycled performance fiber and plastic bottles.
All of our shirts are made from Anti-Microbial fabric, which is an antibacterial effect created by inserting silver into yarns or through silver nano coating. Additionally, the material is wicking - a treatment to pull sweat or moisture outside of a fabric by weaving hydrophilic fibers into hydrophobic fiber or changing the structure of synthetic fiber into structured trilobal fibers. Lastly, this fabric has UV Protection, a treatment to reduce fabric exposure to UV rays through application of a UV blocking agent that absorbs or scatters UV rays.
Live Kolibri pieces are made from the highest quality recycled fabrics. Fabric content and detailing information is listed on each product page.
All of our shirts are made from Anti-Microbial fabric, which is an antibacterial effect created by inserting silver into yarns or through silver nano coating. Additionally, the material is wicking - a treatment to pull sweat or moisture outside of a fabric by weaving hydrophilic fibers into hydrophobic fiber or changing the structure of synthetic fiber into structured trilobal fibers. Lastly, this fabric has UV Protection, a treatment to reduce fabric exposure to UV rays through application of a UV blocking agent that absorbs or scatters UV rays.
Live Kolibri pieces are made from the highest quality recycled fabrics. Fabric content and detailing information is listed on each product page.
What do I do if I receive a faulty/incorrect item?
Please email live.kolibri@gmail.com with your Name, Order #, and a description of the issue. Additional photos of the damaged piece are also helpful. We will get you a replacement as soon as possible!
The item is out of stock, what do I do?
Items at Live Kolibri have an exclusive amount available to that one piece. What makes us special is once that piece is sold out, it is sold out and never remade. We thrive on being original and unique. However, depending on returns we may potentially get restocked. Please email us at live.kolibri@gmail.com with the piece and size you like if out of stock. We will email you if the piece becomes available again.
Where does Live Kolibri manufacture its clothing?
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CONSCIOUS • SUSTAINABLE • RECYLED •
CONSCIOUS • SUSTAINABLE • RECYLED •
CONSCIOUS • SUSTAINABLE • RECYLED •
![](https://cdn.prod.website-files.com/64755e0af9a20b82d0792478/650a804ecb9c60b5bc512d8f_PADI_AWARE_Foundation_Logo_RGB_Blue_Vert_300dpi.png)
Our ocean-conscious products contain over 99% recycled and bio-based materials, making Kolibri one of the most environmentally-sensitive swimwear brands on the planet.
As part of our commitment, we donate a portion of every purchase toward the PADI AWARE Foundation, a a publicly funded non-profit whose mission is to achieve balance between humanity and the ocean. This season alone, with your support, Kolibri is on track to donate over $20,000 USD to this important cause.
As part of our commitment, we donate a portion of every purchase toward the PADI AWARE Foundation, a a publicly funded non-profit whose mission is to achieve balance between humanity and the ocean. This season alone, with your support, Kolibri is on track to donate over $20,000 USD to this important cause.
Shop our products
"Superior to other athletic wear, going to buy more."
Jenny Harlem
"Your biker shorts are my go to running wear every day."
Sarah Calsey
"I've bought two pairs and now I can't live without them."
Emily Colsen
"The shorts were just what I needed to get active outside."
Taylor Flutter